SENIOR LENS EXPERT
Nicky has been with the practice for a number of years and is a spectacle and contact lens wearer with a wealth of experience. She originally qualified as a hairdresser and is very involved in dealing with the Public. She lived and worked in Spain for many years, where she ran her own hairdressing business. Returning to the UK, where she worked in a Florist, before a complete career change into Optics,.
She has fantastic rapport with patients and has always been able to converse well at all levels She is very experienced and extremely focused in ensuring the practice always delivers a high level of personal service to all our patients. She is also a Lens and eyewear style consultant and is very happy to help find the perfect frame for you
Nicky enjoys working at West Malling Opticians and says "I've always found working with the public very rewarding. At West Malling Opticians there is the added satisfaction of being part of a small team, offering exceptional service to all our patients."
Lorraine is a long term member of West Malling Opticians whose positive attitude goes a long way in making sure that the services here run smoothly. With her calm and positive demeanour she is able to resolve any problem she is faced with, leaving all patients with the knowledge that they are in good hands.
Lorraine is a knowledgeable individual who loves developing and learning new keys skill everyday and over the past 4 years she has been with the practice, she has developed an extensive knowledge of the different lenses, frames and sunglasses available. She would only recommend services and products that she truly believes will benefit her patients in achieving the vision that are required for optimal vision.
She is a varifocal wearer and has tried many different lenses in the past, manufactured by different suppliers. Lorraine's experience with lenses allows her to best explain and demonstrate how a poor lens choice can impact an individuals lifestyle. Therefore, she listens to her patients and uses her knowledge and experience to guide her patients into making the correct lens choices for them.
Carly has a wealth of experience of customer service and has developed her skills in dealing with the public over the past 22 years. Prior to her career in optics, she worked within Gatwick airport, where she was constantly under pressure to ensure an excellent customer service was provide and all operations ran smoothly.
Carly has been with us at West Malling Opticians for 9 years and is one of the most valued members of our team. She brings with her an infectious smile that can brighten up any persons day. Carly believes that every patient should be treated as an individual whose needs may be different to everyone else's and therefore, she will take out the time to listen to you.
She is a contact lens and spectacle wearer so she understands how important it is to choose the correct spectacles that instil confidence and fashion for everyone. Being one of our lens and eyewear style expert and if you're having trouble choosing the right frame, she is more than happy to help.